RETURN POLICY

Return and Shipping Damage Policy
Updated: August 2020

1: All returns must have a Returned Authorization Number (RA#) prior to return.
  • If you have access to our website, RMAs must be processed via our website. Log onto our website: www.southerncoastalparts.com, to obtain an RMA #. Select Return Materials Authorization and proceed as instructed.
  • If you do not have a website user name, please contact our order desk at 877-861-957. Please have access to your parts invoice so that one of our Customer Service Representatives are better able to assist you.
2: All returns are subject to a minimum restocking fee of 20%.
  • Returned items must be approved for return.
  • Upon receipt of your return, the part will be inspected for use/installation and that all return requirements have been met.
  • Providing return requirements have been met, you will be charged a 20% re-stocking fee and your net credit will be issued in the manner in which your original payment was made.
3: Returns of special order parts may be denied.
  • We take every precaution to confirm your request for special-order parts.
  • We urge you to have your customer pay for these items in advance, or confirm your warranty call requires these items prior to placing your special-order.
  • If you wish to know the status of a part: stock or special-order, please inquire prior to placing your order.
  • In cases where we do allow a return of a special-order part, there will be a 20% restocking fee.
  • Any special-order part returned without prior management approval, will be denied.
  • You will be responsible for freight charges if you request the part be returned to you.
4: Requests to cancel non-stock or special ordered parts may be denied.
  • In order to cancel your order for a non-stock or special-order part, we must be able to cancel with our supplier.
  • If the item is in transit to you or your customer, we may not be able to honor your cancellation request.
5: All returned parts must be in their original manufacturer sealed packaging.
  • Parts must be in their original manufacturer sealed packaging.
  • There should be no writing or markings on the packaging.
  • Parts damaged due to insufficient return packaging will not be credited.
  • Parts are considered your property until we have inspected them for use and have found them to meet all of our return requirements.
  • Any item not meeting these requirements will be rejected for credit.
6: All returned parts must be new and unused.
  • Any item having been returned for credit that shows any signs of use or installation will be rejected.
  • Parts must be in their original manufacturer packaging.
  • Electrical parts cannot have been installed.
  • Part seals cannot be broken.
  • Static seals cannot be opened.
  • Accompanying small bagged parts must be intact and returned with the replacement part.
  • Rejected items will be returned upon request; however, you will be responsible for all shipping charges incurred for return parts shipment to you.
7: We request that all returns be made within 30 days of date of purchase/invoice. However, we do allow a return that was purchased by you to be returned within 365 days of the invoice date.

8: As you are the shipper, any damage claims resulting from shipment are between you and the carrier you have chosen. It is recommended that you insure your return parts for their full value prior to return shipment.

9: Rejection of your returned part will occur if our return policy criteria has not been met.
  • You will be notified via e-mail if your parts return is rejected.
  • Rejected parts will be held in our warehouse for five (5) business days after rejection notification.
  • If we do not hear from you within five (5) business days after notification of rejection, your rejected parts will be considered unclaimed.
  • Unclaimed rejected parts will be disposed of within five (5) business days after rejection notification and credit will not be issued.
10: We will take responsibility for our errors.
We take great pride in our ability to provide you with the correct part as per your request. In the event, we fall short in this ability and you receive an incorrect part due to our mistake, we will be responsible for processing the return. We will research any claim of error and proceed accordingly. This research will enable us to process your credit efficiently and identify areas for training and improvement.

SHIPPING/CARRIER DAMAGE

  • In the event, you receive an item that has been damaged by UPS or freight carrier; please call our Order Desk, 800-304-0153, to report the damage immediately.
  • The carrier requires that damage is reported within three (3) business days of delivery.
  • We will require four JPEG photographs of the damage: one of the damaged part/s, one of the vendor part label with vendor date code, one of the shipment packaging and one of the entire shipping box.
  • We cannot file a claim with the carrier until we receive all required JPEG photographs. JPEG photographs must be e-mailed. We do not accept photographs in any other format.
  • The carrier may elect to pick-up the damaged part. Please keep the part with the packaging until you receive your credit.
  • We do not reship a replacement at no charge, but issue credit after investigation and approval by the carrier.
  • Credit will be issued in the manner in which original payment was made.
  • Credit issuance may take as long as 14 to 20 business days.
  • Should you require the part immediately, please re-order the part after you have notified us of the damage and provided required photographs.
  • If you re-order the part prior to credit issuance, you will be charged for any special shipping requests, i.e. next day air, 2nd day air, etc.
  • Please note that there are several items such as glass cooktops, panels, tubs, etc. that are fragile and prone to shipment damage. We may elect to use alternate methods to ship certain items to reduce possible damage.

ARRIVAL OF MISLABELED PART OR PART WITH CONCEALED DAMAGE

  • If you receive an item that is mislabeled or has concealed damage, contact our Order Desk at 877-861-0955 to initiate a claim.
  • We will require four JPEG photographs of the damage to process your claim: one of the part damaged, one of the part label including date code, one of the shipment packaging and one of the entire shipping box.
  • We will require four JPEG photographs of the damage: one of the damaged part/s, one of the vendor part label with vendor date code, one of the shipment packaging and one of the entire shipping box.
  • We cannot your claim until we receive all required JPEG photographs. JPEG photographs must be e-mailed. We do not accept photographs in any other format.
  • We may require you to return the part, so please keep the part and the packaging until your claim is resolved.
  • We will reship a replacement at no charge.
  • ETA of the replacement part is contingent upon availability.
  • We will ship your replacement via UPS ground.
  • If you request special shipping you will incur additional shipping charges.